Privacy Policy

Last updated: January 2025

1. Introduction

Samskara Resorts Private Limited ("Samskara," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, stay at our properties, or interact with us in any manner. By accessing our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, phone number, and postal address
• Payment and billing information
• Government-issued identification (as required by law for hotel registration)
• Nationality and date of birth
• Dietary preferences and special requirements
• Event and celebration details

Automatically Collected Information:

• Device information, IP address, and browser type
• Website usage data and browsing patterns
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

• Processing and managing reservations
• Providing and personalizing our services
• Communicating about your booking, including confirmations and updates
• Sending promotional materials and marketing communications (where permitted)
• Conducting analytics to improve our services
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Training and quality assurance purposes
• Any other purpose with your consent

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in our operations, including payment processors, IT services, marketing agencies, and booking platforms
• Business Partners: Travel agencies, tour operators, and affiliated hospitality partners
• Legal Authorities: When required by law, court order, or government regulation
• Corporate Transactions: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: For any other purpose disclosed to you at the time of collection

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and personalize content. By using our website, you consent to our use of cookies. You may adjust your browser settings to refuse cookies, but this may affect certain website functionality. We may also use third-party analytics services that collect information about your online activities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements. Guest records may be retained indefinitely for historical and statistical purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and accept this inherent risk when providing information online.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Data portability (where applicable)

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing requests. Certain requests may be refused where permitted by law.

9. Marketing Communications

By providing your contact information, you consent to receive promotional communications from Samskara Retreats. You may opt out of marketing emails by clicking the unsubscribe link in any email or by contacting us directly. Please note that opting out of marketing communications does not affect transactional messages related to your reservations.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

12. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to periodically review this page.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: